Cancellation & Refund Policy

Last updated: 26 October 2026

Detailed, separate policies (updated 27 Oct 2026) are linked above. The summary below is kept for reference.

1. Digital eBooks

• eBooks are digital goods. Once the PDF is delivered, the order cannot be cancelled or refunded.
• Exceptions — full refund: (a) you paid twice for the same order (duplicate payment), or (b) we could not deliver the eBook within the time in our Delivery Policy.
• If a file is corrupt or wrong, tell us within 7 days and we will send the correct file.

2. Services (website / app / admin panel)

• Before work starts: you can cancel and get a full refund of the advance.
• After work starts: the advance is non-refundable, as it covers time already spent. Any amount paid beyond the work completed may be refunded on a fair, pro-rata basis.
• Third-party costs already paid on your behalf (domain, hosting, Play Store fee etc.) are not refundable.
• After final delivery and your approval, no refund is possible; bug fixes are provided as agreed.

3. How to request

Email us at info@winziya.com with your order ID (WZ-/WZE-), name and UTR/transaction ID.

4. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method (UPI/bank account). Your bank may take a few extra days to show it.

5. Cancellation by us

If we cannot take up your project, we will refund the full amount paid.