eBook Refund Policy

Last updated: 27 Oct 2026

1. Digital products — general rule

• eBooks (single eBooks and combo packs) are digital goods delivered as PDF/download.
• Once an eBook has been delivered or downloaded, the order cannot be cancelled or refunded.

2. When you can get a refund or re-send

• Duplicate payment: you paid twice for the same order — the extra payment is refunded in full.
• Payment deducted but eBook not delivered: tell us within 7 days of payment. After checking the payment (UTR), we will either deliver the eBook or refund the full amount. See our Delivery Policy for delivery times.
• Corrupted or wrong file: tell us within 7 days and we will first send the correct file. If the problem cannot be fixed by re-sending, the amount for that eBook is refunded.

3. Combo packs

Combo packs follow the same rules. If only one eBook in a combo has an unfixable file problem, we re-send it first; if it still cannot be fixed, a fair partial refund is given for that eBook.

4. How to request

Email us at info@winziya.com with your order ID (WZE-…), name, the UTR/transaction ID and, if relevant, a screenshot of the problem.

5. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method (UPI/bank account). Your bank may take a few extra days to show it.

Website/app services have a separate policy: Services Refund Policy. All policies: Refund Policy hub.